Refund Policy
Last updated: 24th November, 2025
At Rosie & Peaches, we want every customer to love their purchase. If something isn’t quite right, we’re here to help.
✔️ Return Eligibility
We accept returns on most items within 7 days of delivery if the item is:
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Unused
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In its original condition
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In its original packaging (where applicable)
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Accompanied by proof of purchase
Please note: due to the nature of printed products, return eligibility may vary for books depending on condition (see below).
📚 Book Returns
Books may be returned if:
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They arrive damaged
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A printing defect is present
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The incorrect item was received
Books cannot be returned for:
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Minor cosmetic imperfections from normal shipping
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Change of mind once opened (unless agreed at our discretion)
If your book arrives damaged or incorrect, please contact us within 7 days of receipt with photos.
💳 Refunds
Once your return is inspected and approved:
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Refunds are issued to your original payment method
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Please allow 3–10 business days for processing, depending on your bank
Shipping costs are non-refundable, except in cases of:
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Faulty items
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Incorrect items received
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Orders damaged in transit
🚫 Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns on:
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Used items
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Digital downloads
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Gift cards
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Items marked “Final Sale”
📦 How to Make a Return
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Contact us at [sales@rosieandpeaches.com] to request a return
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We will provide instructions and, if approved, the return address
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Pack your item securely
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Ship your item using a trackable method
Customers are responsible for return postage unless the item was damaged, defective, or sent in error.
🧾 Incorrect Address or Missed Delivery
Rosie & Peaches is not responsible for:
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Orders placed with the wrong address
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Uncollected parcels returned to sender
We can resend items once returned to us, but additional shipping fees will apply.
❓ Need Help?
If you have any questions about returns, refunds, or exchanges, please reach out:
📧 [sales@rosieandpeaches.com]